How we create an awesome candidate experience: Mission Mars

How Mission Mars create an awesome candidate experience

About Mission Mars

Mission Mars is an award winning multi-concept operator with a mission to deliver world-class food, drink, entertainment & hospitality experiences through innovation, people and sustainability.

Over 170 employees work across our growing network of Albert Hall, Rudy’s Neapolitan Pizza, Albert’s Schloss and Albert’s Schenke venues.

Mission Mars' Careers Site and ATS goals

Create a recruitment process that facilitates career growth and increases retention within Mission Mars network of venues.
Actionable data insight into candidate journey and experience
Efficiently manage a large number of hires, including highly specialised skills across various locations
Showcase employer brand and invest in SEO driven candidate applications

What’s important to us from an ATS provider

Geared for and understands the needs of hospitality and high-volume, fast-turnaround hiring
Customisable and flexible software
Automated communication and process time-savers
Dedicated support and continuous product development

"Our priority is to spend more time speaking with candidates and delivering an excellent service. To streamline the hiring process we combine standardised best practice with custom workflows. Having control and flexibility is vital when managing a large number of hires, including highly specialised skills across various locations. Implementing key actions increases the quality and efficiency of our hiring process."

How we create an awesome candidate experience…

Standardise best practice across our teams to ensure everyone is working to an aligned process. Adding specific tags to candidate profiles enables teams to search and report quickly across the hiring process. Additionally, defining triggers for individual and bulk communication via email and SMS keeps candidates updated at all times.

“We want to identify and hire the right talent. Having clear sight of hiring stage metrics enables managers and leadership teams to understand where we’re out-performing and where we need to improve. Using one unified dataset, we collaboratively work together to share best practice and provide solutions to challenges.”

How we create an awesome reporting and communication experience

Define the metrics we want to analyse on daily, weekly, monthly and quarterly basis
Review data against workflows to identify and propose solutions
Communicate regularly across teams to ensure everyone is aligned
Collaborate widely across the business to ensure everyone has a voice and can suggest ways to improve or solve problems

“We view the Talent Funnel team as an extension of our business and not just a supplier. The team is very supportive – responding to any questions in a timely manner, as well as providing training and collaborating on product development ideas.”